SherlockScout

Live Chat Agent

We’ll find you amazing remote employees for up to 80% less

Hire Live Chat Agent for up to 76% less

We’ve assisted numerous clients in recruiting exceptional personnel from the Philippines and LatAm.

$4,161/month

Average US Salary

$1,000/month

Average Philippine Salary

76%

Potential Philippines Savings

$1,000/month

Average LatAm Salary

76%

Potential LatAm Savings

Cost Reduction through the Hiring of a Live Chat Agent in The Philippines and Latin America.

No Data Found

Live Chat Agent Job Description

Tasks:

  • Respond promptly and accurately to customer inquiries through chat.
  • Recognize and address customer requirements, guiding them in utilizing specific features.
  • Evaluate and document instances of product malfunctions.
  • Maintain up-to-date internal databases with issue details and productive customer interactions.
  • Monitor and engage with customer grievances on social media, extending necessary support.
  • Collaborate with team members by conveying feature requests and effective solutions.
  • Communicate information about novel features and functionalities to customers.
  • Follow up with customers to confirm resolution of their technical problems.

Qualifications:

  • Experience in a Live Chat Agent or similar Customer Service position.
  • Familiarity with the industry is considered a positive attribute.
  • Proficient usage of help desk software, knowledge bases, and remote support tools.
  • Understanding of CRM systems’ operations.
  • Excellent communication skills and effective problem-solving abilities.
  • Demonstrated capability to multitask efficiently.
  • Patience exhibited when handling challenging cases.

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