SherlockScout

Phone Support Agent

We’ll find you amazing remote employees for up to 80% less

Hire Phone Support Agents for up to 71% less

We’ve assisted numerous clients in recruiting exceptional personnel from the Philippines and LatAm.

$3,489/month

Average US Salary

$1,000/month

Average Philippine Salary

72%

Potential Philippines Savings

$1,000/month

Average LatAm Salary

72%

Potential LatAm Savings

Cost Reduction through the Hiring of a Phone Support Agent in The Philippines and Latin America.

No Data Found

Phone Support Agent Job Description

Tasks:

  1. Efficient Call Management: Effectively manage a high volume of incoming phone calls.

  2. Lead Generation: Generate leads for potential sales opportunities.

  3. Customer Needs Assessment: Evaluate customers’ requirements to achieve satisfaction.

  4. Trust Building: Cultivate lasting relationships and establish trust through open and interactive communication.

  5. Accurate Information Delivery: Provide precise, valid, and comprehensive information, utilizing appropriate methods and tools.

  6. Sales and Service Targets: Attain individual sales targets and call-handling objectives set for the customer service team.

  7. Complaint Resolution: Handle customer complaints, furnishing suitable solutions and alternatives within specified timeframes. Ensure follow-up for resolution.

  8. Interaction Records: Maintain records of customer interactions, process customer accounts, and organize documentation.

  9. Procedural Adherence: Adhere to communication procedures, guidelines, and policies.

  10. Exceeding Expectations: Go the extra mile to actively engage and cater to customer needs.

Efficiently handle a high volume of calls, generate sales leads, understand and address customer needs, foster trust through open communication, deliver accurate information, achieve sales and service targets, resolve complaints, maintain meticulous interaction records, adhere to communication protocols, and consistently go beyond expectations to provide exceptional customer service.

Qualifications:

  1. Established Customer Support Background: Demonstrate a verified history in customer support or as a Client Service Representative.

  2. Exceeding Quotas: Highlight a track record of consistently surpassing quotas.

  3. Effective Phone Interaction Skills: Showcase adeptness in managing phone contacts and active listening.

  4. CRM System Proficiency: Display familiarity with CRM systems and associated practices.

  5. Customer-Centric Approach: Possess a customer-focused orientation and adaptability to diverse personalities.

  6. Communication Excellence: Exhibit superb communication and presentation skills.

  7. Multitasking and Time Management: Demonstrate the capacity to multitask, prioritize, and manage time effectively.

Backed by demonstrated customer support expertise or Client Service Representative experience, a history of exceeding quotas, strong phone communication and active listening skills, familiarity with CRM systems, customer orientation, adaptable interaction skills, remarkable communication and presentation abilities, and effective multitasking and time management skills, you’re well-equipped to thrive in this role.

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